About Us - Based Users

Our Story

Born from the frustration of building AI products without real user insights

In 2023, our founders were building an AI startup and struggling with a critical problem: how do you get meaningful feedback from real AI users without spending months and thousands of dollars on traditional user research?

After paying $15,000 for a 6-week user research study that delivered generic insights from non-AI users, we realized the market was broken. AI companies needed fast, authentic feedback from people who actually understand and use AI tools daily.

The Breakthrough Moment

We discovered there were thousands of AI enthusiasts and professionals who would love to test new products and earn money doing it. The problem wasn't supply or demand—it was connection.

Based Users was born to solve this exact problem. We created a platform that connects AI companies with verified, experienced AI users for rapid, high-quality feedback. No lengthy contracts, no middleman markups, just direct connection between builders and users.

Today, we've facilitated over 10,000 research sessions, helped 100+ AI companies make better product decisions, and enabled thousands of AI enthusiasts to earn money sharing their expertise.

Our Mission

To democratize AI user research by making it fast, affordable, and accessible to every AI company, regardless of size or budget.

We believe that better AI products come from understanding real user needs, not assumptions. Our platform ensures that every AI company can access the insights they need to build products people actually want to use.

Make user research accessible to all AI companies
Connect builders directly with real AI users
Deliver actionable insights in hours, not months
Create earning opportunities for AI enthusiasts

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Focused Mission

We're laser-focused on solving one problem really well: connecting AI companies with real AI users for fast, quality feedback.

Meet Our Team

AI veterans and user research experts building the future of product feedback

AS

Alex Smith

Co-Founder & CEO

Former AI startup founder with 8 years in product development. Led teams at Google AI and witnessed firsthand the user research gap in AI.

MC

Maria Chen

Co-Founder & CTO

Ex-OpenAI engineer and full-stack developer. Expert in building scalable platforms and AI product development workflows.

DJ

David Johnson

Head of Research

15+ years in UX research at Facebook and Microsoft. PhD in Human-Computer Interaction, specializing in AI user experience.

SP

Sarah Park

Community Manager

Community builder and AI enthusiast. Manages our 100k+ researcher network and ensures quality participant experiences.

Our Values

The principles that guide everything we do

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Speed

We believe fast feedback enables better decisions. Our platform delivers insights in hours, not weeks, so AI companies can iterate quickly.

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Quality

Quality over quantity. We manually verify every researcher and focus on meaningful insights from real AI users, not generic survey responses.

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Transparency

Clear pricing, honest timelines, and full visibility into our process. No hidden fees, no surprises, just straightforward user research.

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Empowerment

We empower AI companies to make confident product decisions and AI enthusiasts to earn money sharing their expertise.

About Based Users